Covid 19

RE-OPENING

I hope that you are all well and are looking forward to returning to Sportspark as much as we are. As you know, we have set our re-opening date as Monday 27th July and we can’t wait to see you all. All areas will re-open on our chosen date except the climbing wall which needs additional checks and will therefore open on Monday 3rd August.

Things have been extremely busy for us all here in making sure that the facilities are prepared, booking systems are developed and all relevant administration is undertaken.  I would like to thank you again for your patience as our team continue to work extremely hard to get everything ready for you.

On re-opening our main priority will, as always, be the safety of all of our staff, customers and the wider community.  With the assistance of the University, the Government, Public Health England and numerous National Governing Bodies, we have developed a comprehensive package of procedures that support our Covid Risk Assessment.

You can find our Risk Assessment and General Procedure documents by visiting our Terms, Conditions and Policies page.

These documents are supplemented by:

  • An additional set of Covid Terms and Conditions of Use, which are in addition to (or amendment of) our General Conditions of Use.
  • Specific departmental procedures which will continue to be released over the coming days.

Thank you for taking the time to review all necessary documentation prior to attending site. Whilst you are waiting for the release of our full procedures, I would like to take this opportunity to highlight some of the most significant changes that you should expect, along with the ways in which you can help us to maintain a safe and efficient facility.

What to expect…

It is important that we are able to monitor and control entry in order to ensure that our building and departmental capacities are maintained. These capacities have been calculated based on a number of factors including floor space, air- handling systems, sporting and government guidelines and building structure. Therefore we will be asking for, and will implement, the following:

Booking

  • Please only attend when you have pre-booked an activity. We will not be accepting ‘walk-in’ bookings on the day and so we thank you for not attending site without a reservation.
  • In order to maintain sufficient space for our inclusive memberships, such as Gold and Silver, there will be some amendments to booking privileges. Booking will also be restricted, in the majority of facilities, to Bronze members and above at the current time.
  • Please only attend at the time of your session and vacate the premises immediately afterwards. If you arrive early please wait elsewhere prior to entering the building.
  • All non-member access should be solely for activity participation (as part of a member’s booking) and so all entry will need to be made via Reception. The 60 pence fee will still be required but the self-serve turnstile will not be available.
  • The Pool and Fitness Centre will now both need to be booked. Full details of how to do so will be included in the departmental information to follow.
  • We will be moving to a cashless environment so please bring an alternative method of payment with you.

Finding your way around

  • Capacities for communal areas including toilets and changing facilities, will be displayed and we appreciate users adhering to these throughout each visit. Please only use these when absolutely necessary.
  • Queuing zones and a one-way system will be in place across the building.
  • A concierge will be located at the front of the building whenever possible in order to assist our users and help control entry.
  • Showers will not be open at the current time and there will only be a small number of lockers available. Therefore please attend ‘Exercise Ready’ and with minimal personal possessions.
  • The Sportscafé will be open for take-away service only.

Activities

  • We will not be restricting sporting use unless a National Governing Body (NGB) deems it necessary. However, all use will be permitted strictly on the understanding that the relevant NGB guidelines will be adhered to.
  • Some activity schedules, or session durations, have been amended in order to allow change-over and clean-down times to be incorporated. Timetables will follow.
  • Spectating will not be permitted, unless there is a specific need in order to comply with our child supervision policy. For more details please see our COVID-19 Terms & Conditions Of Use
  • The locations of some activities may be amended and certain areas re-purposed.

Cleaning

  • We will be cleaning and disinfecting Sportspark more than ever in terms of both frequency and processes.
  • Air handling systems have been amended to rely on fresh air rather than re-circulation. This means that it may be more difficult to maintain our normal air temperatures.  Please bear that in mind when choosing your attire.
  • Hand and hairdryers have been removed from use in all shared spaces whilst toilet facilities e.g. available urinals and sinks, have been reduced in order to ensure social distancing can be maintained.
  • We have installed additional wipe and blue roll dispensers, as well as a number of hand sanitiser units, across the facilities.

How you can help…

We understand that it will take some time to get used to some of these amendments however it is important that we work together in order to ensure everyone’s time on site is as safe and enjoyable as possible. First, and most importantly, it is essential that if you feel sick or are experiencing Covid-19 symptoms, you do not come to Sportspark under any circumstances.

Each department will have it’s own ‘Thank You For…’ guidance which will detail how you can help us in maintaining a safe environment.  This is broken down into 4 areas:

SPotless – How you can help us to maintain a clean and hygienic environment

SPacing – How you can ensure social distancing is adhered to

SPecific – The processes specific to each area that you will need to follow

SPirited – How you can ensure the environment is as friendly, supportive and caring as possible

Please ensure that you take the time to read all of our guidance in detail and that you are comfortable with the processes for your activity before booking. Please rest-assured that we will continually review how we do things as new information and guidance becomes available. We want all visitors and staff to feel safe and confident on each and every visit.  Please continue to visit our website for updates.

We thank you for your support and for helping to adapt to this new way of working.

See you all soon.

Ben Price

Head of Sports Operations

MEMBERSHIPS

Direct Debit Memberships

We will be unfreezing all Direct Debit memberships so that you can come back as soon as we reopen. As promised, we will ensure that you are credited for the 15 days that we were closed in March and therefore your first direct debit payment (to be taken in August) will be 50% of your normal fee.

To help you restart your fitness regimes we are also pleased to offer you the period 27th– 31st July completely free of charge.

However, we understand that some members may not be ready to return just yet, and so you have the option of extending the freeze on your membership for any duration up to 30th September 2020. Should you wish to undertake this option you must contact scsa@uea.ac.uk by 22:00 on Thursday 23rd July. Please note that if you do not inform us of this wish to continue on ‘Freeze’ then your membership will automatically reinstate from 27th July as outlined above.

Members who cancelled in light of Covid-19

Members who had cancelled their Direct Debit payments in light of the Covid-19 lockdown will be able to re-join, from 1st August 2020, without the need to pay an admin fee and will be credited for the unused 15 days from March against their first payment. This offer will expire on 30th September 2020. Please contact membership.sportspark@uea.ac.uk to take advantage of this offer.

Annual and Fixed-Term Memberships

These agreements will be extended by the period that was not available for use during our closure. These extensions will be applied from 1st August so that you may also enjoy the rest of July for free. In order to delay your start date (by any duration up to 1st October 2020) please contact scsa@uea.ac.uk by 22:00 on Thursday 23rd July.

Student Memberships

Student memberships will be extended by any remaining entitlement that was due at the point of our closure on 17th March. We know that the majority of students are not currently in Norwich and so these extensions will commence from 19th September 2020.

Please contact scsa@uea.ac.uk if:
1. You would like to restart your membership before 19th September.
2. You have completed your studies, and will not be returning for the 2020/21 Academic year.

SPECIFIC DEPARTMENT INFORMATION

We are delighted to start to bring you specific information relating to each department as we approach our re-opening date. Sportspark covers a wide range of facilities and we want to make sure customers feel confident in whichever areas matter to them most.

Swimming

Swimming Detail (PDF)

Thank you for – Swimming (PDF)

Fitness

Fitness Centre Detail (PDF)

Thank you for – Fitness (PDF)

Group Exercise

Group Ex Detail (PDF)

Thank you for – Group Ex (PDF)

Indoor Sports

Indoor Sports Detail (PDF)

Arena Flooring (PDF)

Thank you for – Squash, Climbing, Sports Halls

Outdoor Sports

Outdoor Sports Detail – UPDATED (PDF)

Thank You – Outdoor Sports (PDF)

Gymnastics

Gymnastics Detail (PDF)

Thank You – Gymnastics (PDF)

Reception

Thank you for – Reception (PDF)

General Areas

Thank you for – General Areas (PDF)

 

BOOKINGS

Please note bookings for swimming, group exercise and the Fitness Centre are now open. Find out how to book here.

Session Fees

Those that had bookings for activities will be contacted to rebook as soon as possible, and as a priority, ahead of new bookings being taken.

Learn2 customers

All Learn2 payments will continue to be frozen until sessions can recommence, with any credit applied at that point. Details will be communicated directly to all affected individuals.

ACCESS

Important Information regarding Pool and Fitness access

Due to the requirement to strictly limit capacities across all areas of the facility, the Swimming Pool and Fitness Centre will initially need to be booked (in timetabled slots) prior to attendance. We understand that this will be a significant change for our users, and that the removal of complete flexibility regarding exercise times, will take some getting used to. However, this is an essential component in enabling us to adhere to the current social distancing restrictions and admittance will therefore not be possible if you attend without a reservation. Pool sessions will be allocated in 60 minute, and the Fitness Centre in 75 minute, durations.
Memberships that include these areas of the business as part of a pre-paid entitlement (e.g. Gold, Silver and annual student gym or swim memberships) will be able to reserve their space 7 days in advance via our online booking system with any remaining spaces then made available for reservation by Bronze members 3 days in advance. At the current time, in order to maintain as much availability to our members as possible, non-member pay and play bookings will not be possible.

We would like to thank all of our wonderful staff and customers for their understanding, patience and loyalty during this challenging time. We are continually adapting to the ever-changing landscape and we are extremely proud of all the work that those in the sport and fitness community, as well as all those associated with the Sportspark and the University of East Anglia, have undertaken in order to get us ready to welcome you back. We can’t wait to see you all again!

NATIONAL GOVERNING BODIES

Throughout our enforced closure, we have been collating all national governing bodies (NGBs) guidelines alongside information released by the Department for Culture Media and Sport (DCMS). Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links you can find below. Please ensure you have fully reviewed and planned for your activity before booking.

Archery GB, Badminton England, Baseball Softball UK, Basketball England, British Fencing, British Gymnastics, British Judo, The British Mountaineering Council, England Athletics, England and Wales Cricket Board, England Hockey, England Korfball, England Lacrosse, England Netball, England Rugby, England Squash, English Karate Federation, The FA, The LTA (Tennis), Pickleball England, Rugby League, Swim England, Table Tennis England, UK Ultimate (Frisbee), Volleyball England