I hope that you are all well and are looking forward to returning to Sportspark as much as we are. As you know, we have set our re-opening date as Monday 27th July and we can’t wait to see you all. All areas will re-open on our chosen date except the climbing wall which needs additional checks and will therefore open on Monday 3rd August.
Things have been extremely busy for us all here in making sure that the facilities are prepared, booking systems are developed and all relevant administration is undertaken. I would like to thank you again for your patience as our team continue to work extremely hard to get everything ready for you.
On re-opening our main priority will, as always, be the safety of all of our staff, customers and the wider community. With the assistance of the University, the Government, Public Health England and numerous National Governing Bodies, we have developed a comprehensive package of procedures that support our Covid Risk Assessment.
You can find our Risk Assessment and General Procedure documents by visiting our Terms, Conditions and Policies page.
These documents are supplemented by:
Thank you for taking the time to review all necessary documentation prior to attending site. Whilst you are waiting for the release of our full procedures, I would like to take this opportunity to highlight some of the most significant changes that you should expect, along with the ways in which you can help us to maintain a safe and efficient facility.
It is important that we are able to monitor and control entry in order to ensure that our building and departmental capacities are maintained. These capacities have been calculated based on a number of factors including floor space, air- handling systems, sporting and government guidelines and building structure. Therefore we will be asking for, and will implement, the following:
We understand that it will take some time to get used to some of these amendments however it is important that we work together in order to ensure everyone’s time on site is as safe and enjoyable as possible. First, and most importantly, it is essential that if you feel sick or are experiencing Covid-19 symptoms, you do not come to Sportspark under any circumstances.
Each department will have it’s own ‘Thank You For…’ guidance which will detail how you can help us in maintaining a safe environment. This is broken down into 4 areas:
SPotless – How you can help us to maintain a clean and hygienic environment
SPacing – How you can ensure social distancing is adhered to
SPecific – The processes specific to each area that you will need to follow
SPirited – How you can ensure the environment is as friendly, supportive and caring as possible
Please ensure that you take the time to read all of our guidance in detail and that you are comfortable with the processes for your activity before booking. Please rest-assured that we will continually review how we do things as new information and guidance becomes available. We want all visitors and staff to feel safe and confident on each and every visit. Please continue to visit our website for updates.
We thank you for your support and for helping to adapt to this new way of working.
See you all soon.
Head of Sports Operations
We would like to thank all our members for adhering to our safety measures since re-opening and we are delighted to announce we are now ready for non-members to return.
To make a non-member booking, you will need to be added onto our booking system and receive your login/pin – please contact email@example.com to be added. You must have pre-booked an activity before attending Sportspark.
Members can now book 2 weeks in advance and non-members can book 1 week in advance.
Thank you again for your cooperation during this time.
We have decided to extend the direct debit freeze for all members currently on hold until 1st November. No payments will be taken on 1st October and you do not need to contact your bank. We hope this will enable those members currently on freeze to take their time in re-visiting the facilities to ensure they feel safe.
We will be unfreezing all Direct Debit memberships so that you can come back as soon as we reopen. As promised, we will ensure that you are credited for the 15 days that we were closed in March and therefore your first direct debit payment (to be taken in August) will be 50% of your normal fee.
To help you restart your fitness regimes we are also pleased to offer you the period 27th– 31st July completely free of charge.
However, we understand that some members may not be ready to return just yet, and so you have the option of extending the freeze on your membership for any duration up to 30th September 2020. Should you wish to undertake this option you must contact firstname.lastname@example.org by 22:00 on Thursday 23rd July. Please note that if you do not inform us of this wish to continue on ‘Freeze’ then your membership will automatically reinstate from 27th July as outlined above.
Members who had cancelled their Direct Debit payments in light of the Covid-19 lockdown will be able to re-join, from 1st August 2020, without the need to pay an admin fee and will be credited for the unused 15 days from March against their first payment. This offer will expire on 30th September 2020. Please contact email@example.com to take advantage of this offer.
These agreements will be extended by the period that was not available for use during our closure. These extensions will be applied from 1st August so that you may also enjoy the rest of July for free. In order to delay your start date (by any duration up to 1st October 2020) please contact firstname.lastname@example.org by 22:00 on Thursday 23rd July.
Student memberships will be extended by any remaining entitlement that was due at the point of our closure on 17th March. We know that the majority of students are not currently in Norwich and so these extensions will commence from 19th September 2020.
Please contact email@example.com if:
1. You would like to restart your membership before 19th September.
2. You have completed your studies, and will not be returning for the 2020/21 Academic year.
We are delighted to start to bring you specific information relating to each department as we approach our re-opening date. Sportspark covers a wide range of facilities and we want to make sure customers feel confident in whichever areas matter to them most.
As we continue to receive and monitor feedback from our pool users it has become apparent that the requirement to avoid overtaking can be difficult at times, particularly within some of our busier sessions.
Therefore, in order to provide a greater range of lane choices for our swimmers, and therefore reduce the temptation to overtake, we will be reverting to a normal-width lane configuration from Monday 14th September.
The capacity within these single lanes will be limited to just four people. There will also be one shortened, double-width lane in place within the shallow pool to be used as a priority lane for slower and less mobile swimmers. This space will be limited to just six swimmers.
Two “fast lanes” will be available in each pool, which will be located closest to the window side. All of the lanes within both swimming pools will continue to operate in a clockwise direction.
You may also have noticed that school groups are beginning to return to the pool. These sessions have been fully risk-assessed and will use separate reserved lanes. Please be aware that the lane capacity of such sessions will be greater, as they will attend in their social bubbles and will therefore not be required to social distance between themselves during their swim. However, they will still be maintaining social distance from all other users within the facility.
Please note that, despite these changes, the overall capacity of the pool will not be increased at the current time. All changes have been fully assessed and sit firmly in line with relevant governing body and government guidance in place.
Thank you for your feedback and your ongoing support and cooperation.
Thank you for – Swimming (PDF)
Thank you for – Fitness (PDF)
Thank you for – Group Ex (PDF)
Arena Flooring (PDF)
Gymnastics Detail (PDF)
Thank You – Gymnastics (PDF)
Those that had bookings for activities will be contacted to rebook as soon as possible, and as a priority, ahead of new bookings being taken.
All Learn2 payments will continue to be frozen until sessions can recommence, with any credit applied at that point. Details will be communicated directly to all affected individuals.
Due to the requirement to strictly limit capacities across all areas of the facility, the Swimming Pool and Fitness Centre will initially need to be booked (in timetabled slots) prior to attendance. We understand that this will be a significant change for our users, and that the removal of complete flexibility regarding exercise times, will take some getting used to. However, this is an essential component in enabling us to adhere to the current social distancing restrictions and admittance will therefore not be possible if you attend without a reservation. Pool sessions will be allocated in 60 minute, and the Fitness Centre in 75 minute, durations.
Memberships that include these areas of the business as part of a pre-paid entitlement (e.g. Gold, Silver and annual student gym or swim memberships) will be able to reserve their space 7 days in advance via our online booking system with any remaining spaces then made available for reservation by Bronze members 3 days in advance. At the current time, in order to maintain as much availability to our members as possible, non-member pay and play bookings will not be possible.
We would like to thank all of our wonderful staff and customers for their understanding, patience and loyalty during this challenging time. We are continually adapting to the ever-changing landscape and we are extremely proud of all the work that those in the sport and fitness community, as well as all those associated with the Sportspark and the University of East Anglia, have undertaken in order to get us ready to welcome you back. We can’t wait to see you all again!
Throughout our enforced closure, we have been collating all national governing bodies (NGBs) guidelines alongside information released by the Department for Culture Media and Sport (DCMS). Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links you can find below. Please ensure you have fully reviewed and planned for your activity before booking.
Archery GB, Badminton England, Baseball Softball UK, Basketball England, British Fencing, British Gymnastics, British Judo, The British Mountaineering Council, England Athletics, England and Wales Cricket Board, England Hockey, England Korfball, England Lacrosse, England Netball, England Rugby, England Squash, English Karate Federation, The FA, The LTA (Tennis), Pickleball England, Rugby League, Swim England, Table Tennis England, UK Ultimate (Frisbee), Volleyball England