It has been wonderful to welcome so many of you back over recent weeks and to see so much enjoyment across all areas of the building. We have missed you! However, we would like to take this opportunity to remind all customers of the need to ‘Play Your Part’ in order to further reduce the risk of virus transmission. Please remember that we require all visitors to wear a face covering (unless exempt by legislation) whilst moving around the building, and also in outdoor areas where 2m social distancing cannot be achieved (for example if a walkway is busy).
Once within your activity space, and whilst adhering to NGB guidance, face coverings can be removed.
Please also remember that 2m social distancing, hand washing and respiratory hygiene, are the most important and effective measures we can all adopt to prevent the spread of coronavirus and keep each other safe.
Therefore, the wearing of face coverings should not be seen as a substitute for any of these safety measures and all users are still required to adhere to the covid-19 Terms and conditions of use found here.
We would also like to confirm our zero tolerance approach to any abuse directed towards our staff. We kindly ask that they are treated with courtesy and respect at all times. We thank you for your understanding and ongoing help to ensure that we can continue to operate safely going forwards.
CUSTOMER NOTICE // We can now release our Step 4 information booklet which contains details on any changes you can expect from Monday 19 July: Step 4 Information Booklet. Please take the time to read this in it’s entirety. If you have any questions after having done so then please feel free to contact us via our online feedback system where a member of our team will be able to clarify further.
CUSTOMER NOTICE // Although the Government has made the decision to delay Step 4 of the roadmap out of lockdown we are happy to inform you all that several aspects of our operations will be adjusted over the coming weeks based on customer feedback, our reviewed risk assessments and government guidance.
Your safety has always been, and will continue to be, our top priority and we would like to thank you for your patience and understanding and for allowing us to take the time to monitor and assess our operations in what has been a very unpredictable period.
Some important amendments regarding showers and changing room use, as well as Fitness Centre access, are detailed below. We hope that these changes will help you all in your future use of Sportspark.
Having monitored the use of our changing rooms, and although we strongly recommend you attend ‘exercise ready’ and shower elsewhere when possible, we can confirm that from 16 June we will be re-opening a limited number of showers in order to help those of you that want to exercise on the way to work or during your lunch hours do so. Please rest assured that we will ensure these are cleaned and maintained in line with all covid secure guidance.
Fitness Centre Access
We are also pleased to confirm that, from Monday 28 June, we will be able to remove the need to book your Fitness Centre workouts so that you can have greater flexibility regards when you visit us. Obviously, we will maintain safe capacities at all times, but we understand that personal lives do not always allow set workout times!
We can’t wait to see you again!
SQUASH REOPENING // We are excited to announce that the new Squash court floors will begin to be installed from 24th May, with our Squash reopening date set for Thursday 3rd June 2021. Bookings are now live, in line with our normal booking rules (including any advance booking privileges) and sessions will be available in 40 minute slots, back-to-back. Please ensure you adhere to the England Squash NGB guideline found at the bottom of this page.
From 17th May we will be welcoming back our indoor group exercise classes and adult indoor sports! Ahead of the reopening, please ensure you read our Returning to Sportspark – Step 3 Changes brochure for all necessary updates and information.
We look forward to welcoming you back!
Our Fitness Centre is now open! Today we are also welcoming back SPring gymnastics, same household badminton and same household climbing (in line with NGB guidance). Most can be booked on our new App, online or by calling 01603 592398.
Our outdoor facilities are now open! Football, Netball, Tennis, Athletics, Hockey! Most can be booked on our new App, online or by calling 01603 592398.
We are excited to announce our online bookings for outdoor areas are now live! We can’t wait to welcome you back to Sportspark. To make a booking, please log in to our online system or use our Sportspark app.
If you haven’t already changed your password in line with our security upgrade, please click on ‘forgotten your password’ and follow the relevant steps to change your login details. Please contact email@example.com if you have any questions.
Any activities which are permitted from April 12th will go live from Monday 29th March. We will see you very soon!
All members with a valid email address have today been emailed with our confirmed plans for our reopening and membership administration.
Please check your inboxes (and junk folder) as soon as possible in order to ensure you have all necessary information and can make your membership decisions ahead of a 25 March deadline.
If you have not received this email please contact firstname.lastname@example.org urgently so that we can update your account and send it directly to you.
We have produced a full e-brochure where you can find information on all of our plans, including what you need to do next.
This can be accessed at the following link: Return to Sportspark
We thank you for your patience and understanding and we can’t wait to see you all soon.
As Sportspark will be required to re-open in a number of stages, we understand that our members may wish to return at differing points in this process. In order to facilitate a staggered return, and ensure a clear and transparent pricing structure based on available facilities, we will be contacting all adult members via email. Please ensure that you have a current email address on file as soon as possible.
Please see the table below to understand how much Direct Debit members will be charged at each stage of re-opening.
Please note that those members that had previously contacted Sportspark to be placed onto freeze due to the pool closure will NOT be unfrozen until the pool re-opens. Those still on freeze from March 2020 will also NOT be unfrozen. If either of these groups would like to return they should contact email@example.com in the first instance.
For those that cancelled their direct debit in light of the Covid 19 situation we will be waiving any administration fees for those that wish to restart their membership.
We will automatically be extending all annual memberships for the periods of Sportspark closure in order for you to receive the full 12 month period you paid for. In addition to this extension, rebates will be applied to Gold and Silver memberships for any periods where indoor Group Exercise classes or the pool were unavailable. These will be calculated upon the reopening of the pool.
We are delighted to start to bring you specific information relating to each department as we approach our re-opening date. Sportspark covers a wide range of facilities and we want to make sure customers feel confident in whichever areas matter to them most.
Thank you for – Swimming (PDF)
Thank you for – Fitness (PDF)
Thank you for – Group Ex (PDF)
Arena Flooring (PDF)
Thank You – Gymnastics (PDF)
Due to our booking processes enabling members to book up to 14 days in advance, the reception team will be contacting these customers to reschedule each activity before that part of Sportspark is re-opened.
Our gymnastics classes will be starting again on the 12th April for all under 18s. Please let us know as soon as possible by emailing firstname.lastname@example.org if you do not wish to resume your children’s gymnastics lesson. If you haven’t heard from you by 25th March, we will assume you will be returning and your direct debit will resume.
The first month’s payment will be as shown in the table below and the payments will return to full price from May.
Our taught pre-school lessons will also be able to resume from the 12th April, however we are awaiting further guidance from British Gymnastics regarding our play sessions.
The direct debit collection date from April to June are as follows. These will resume from the 1st of each month from July:
April – 12th
May – 14th
June – 7th
Due to the requirement to strictly limit capacities across all areas of the facility, the Swimming Pool and Fitness Centre will initially need to be booked (in timetabled slots) prior to attendance. We understand that this will be a significant change for our users, and that the removal of complete flexibility regarding exercise times, will take some getting used to. However, this is an essential component in enabling us to adhere to the current social distancing restrictions and admittance will therefore not be possible if you attend without a reservation. Pool sessions will be allocated in 60 minute, and the Fitness Centre in 75 minute, durations.
Memberships that include these areas of the business as part of a pre-paid entitlement (e.g. Gold, Silver and annual student gym or swim memberships) will be able to reserve their space 7 days in advance via our online booking system with any remaining spaces then made available for reservation by Bronze members 3 days in advance. At the current time, in order to maintain as much availability to our members as possible, non-member pay and play bookings will not be possible.
We would like to thank all of our wonderful staff and customers for their understanding, patience and loyalty during this challenging time. We are continually adapting to the ever-changing landscape and we are extremely proud of all the work that those in the sport and fitness community, as well as all those associated with the Sportspark and the University of East Anglia, have undertaken in order to get us ready to welcome you back. We can’t wait to see you all again!
Throughout our enforced closure, we have been collating all national governing bodies (NGBs) guidelines alongside information released by the Department for Culture Media and Sport (DCMS). Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links you can find below. Please ensure you have fully reviewed and planned for your activity before booking.
Archery GB, Badminton England, Baseball Softball UK, Basketball England, British Fencing, British Gymnastics, British Judo, The British Mountaineering Council, England Athletics, England and Wales Cricket Board, England Hockey, England Korfball, England Lacrosse, England Netball, England Rugby, England Squash, English Karate Federation, The FA, The LTA (Tennis), Pickleball England, Rugby League, Swim England, Table Tennis England, UK Ultimate (Frisbee), Volleyball England