Covid 19

Sportspark Closure

Following the recent change of Norwich being placed in tier 4 from 26/12/20, we can confirm that Sportspark will be closed for all public use from 4pm Thursday 24th December until further notice.

We will not be collecting any direct debit payments in January. This means you do not need to cancel anything with us, or at your bank.

Our annual and student members will have their memberships extended for the period of closure. These extensions will be applied upon re-opening. If you have recently taken out a new membership and paid upfront for January, you will be contacted by our membership team in due course.

Please be aware we are working with limited staff but if you have any questions please email scsa@uea.ac.uk.

BOOKINGS

Session Fees

Those that had bookings for activities will be contacted to rebook as soon as possible, and as a priority, ahead of new bookings being taken.

Learn2 customers

All Learn2 payments will continue to be frozen until sessions can recommence, with any credit applied at that point. Details will be communicated directly to all affected individuals.

ACCESS

Important Information regarding Pool and Fitness access

Due to the requirement to strictly limit capacities across all areas of the facility, the Swimming Pool and Fitness Centre will initially need to be booked (in timetabled slots) prior to attendance. We understand that this will be a significant change for our users, and that the removal of complete flexibility regarding exercise times, will take some getting used to. However, this is an essential component in enabling us to adhere to the current social distancing restrictions and admittance will therefore not be possible if you attend without a reservation. Pool sessions will be allocated in 60 minute, and the Fitness Centre in 75 minute, durations.
Memberships that include these areas of the business as part of a pre-paid entitlement (e.g. Gold, Silver and annual student gym or swim memberships) will be able to reserve their space 7 days in advance via our online booking system with any remaining spaces then made available for reservation by Bronze members 3 days in advance. At the current time, in order to maintain as much availability to our members as possible, non-member pay and play bookings will not be possible.

We would like to thank all of our wonderful staff and customers for their understanding, patience and loyalty during this challenging time. We are continually adapting to the ever-changing landscape and we are extremely proud of all the work that those in the sport and fitness community, as well as all those associated with the Sportspark and the University of East Anglia, have undertaken in order to get us ready to welcome you back. We can’t wait to see you all again!

NATIONAL GOVERNING BODIES

Throughout our enforced closure, we have been collating all national governing bodies (NGBs) guidelines alongside information released by the Department for Culture Media and Sport (DCMS). Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links you can find below. Please ensure you have fully reviewed and planned for your activity before booking.

Archery GB, Badminton England, Baseball Softball UK, Basketball England, British Fencing, British Gymnastics, British Judo, The British Mountaineering Council, England Athletics, England and Wales Cricket Board, England Hockey, England Korfball, England Lacrosse, England Netball, England Rugby, England Squash, English Karate Federation, The FA, The LTA (Tennis), Pickleball England, Rugby League, Swim England, Table Tennis England, UK Ultimate (Frisbee), Volleyball England