Covid 19


Following confirmation this morning that Norfolk will be placed at tier 2 at the end of lockdown on 2nd December we would like to confirm the following items of note:

Unless communicated otherwise, all aspects of Sportspark operations will continue in line with those in place prior to lockdown on 5th November.

We kindly ask all customers to re-familiarise themselves with these requirements as well as the Covid-19 terms and conditions of use.

At tier 2 organised sport, physical activity and classes can continue if it is possible for people to avoid mixing with those outside of their household (or support bubble). We are liaising with Sporting Governing Bodies to ascertain what this means for certain activities and will release sessions for booking as an when we get confirmation that our supervised sessions can run. However, due to the procedures in place across the facilities, we are confident that the majority of activities provided by Sportspark will be able to adhere to this and will therefore continue. Those hiring space for their own activity must also ensure that they can adhere to this requirement, alongside the relevant National Governing Body guidelines for their sport.

Please be aware that, due to the heightened government restrictions in place, there should be also be no socialising indoors with anyone that you do not live with or who is not in your support bubble. This means that any time spent within indoor social areas of the building, such as Sportscafe, should only take place in line with this guidance. Full details can be found on the Government website here.

As and when tiering is adjusted, we will inform our customers of any impact this may have on our operations and services available.

Thank you for your ongoing support. We can’t wait to see you all from Wednesday 2nd December.

Halls temporarily unavailable – 2nd-12th December 2020

As we emerge from this most recent national lockdown, Sportspark is excited to welcome customers back from Wednesday 2 December to continue to support you in your activity goals.

We are very proud of our place in the local community, including our ties with the University of East Anglia (UEA) and when we re-open we will also be hosting asymptomatic COVID-19 testing for University staff so they can keep the campus running, and for students so they can return home for the Winter break safely. This is being set up to give people peace of mind that they are not carrying the virus before they return to communities locally and across the country.

The University is working with NHS Test and Trace on this initiative to allow students to return home during the 3 – 9 December travel window set by the government.

Please be assured that this testing is only for people who DO NOT have symptoms of the virus, all necessary precautions will be in place and there is a booking system in place to limit numbers attending. This testing scheme should not be confused with the national testing system for people with virus symptoms.

This does mean that halls 1, 2 and 3 will be unavailable between 2nd-12th December 2020. We appreciate that the reduction in available hall space may cause some inconvenience and disappointment, however our location and infrastructure is particularly well-suited to this extremely important project and we ask for your patience and understanding.

We would like to thank you all for your understanding and your support as we continue to support the community in whichever way we can.

If you have any further queries about this initiative, please contact

Shallow Pool Temporary Closure

Due to the need for essential maintenance work on the moveable floor, the shallow pool will be closed on Wednesday 2nd and Thursday 3rd December.

Unfortunately we were unable to carry out this maintenance work whilst closed during the current lockdown, due to the requirement for specialist contractors who were unavailable prior to these dates.

We apologise for any inconvenience this may cause.


I hope that you are all well and are looking forward to returning to Sportspark as much as we are.

Things have been extremely busy for us all here in making sure that the facilities are prepared, booking systems are developed and all relevant administration is undertaken.  I would like to thank you again for your patience as our team continue to work extremely hard to get everything ready for you.

On re-opening our main priority will, as always, be the safety of all of our staff, customers and the wider community.  With the assistance of the University, the Government, Public Health England and numerous National Governing Bodies, we have developed a comprehensive package of procedures that support our Covid Risk Assessment.

You can find our Risk Assessment and General Procedure documents by visiting our Terms, Conditions and Policies page.

These documents are supplemented by:

  • An additional set of Covid Terms and Conditions of Use, which are in addition to (or amendment of) our General Conditions of Use.
  • Specific departmental procedures which will continue to be released over the coming days.

Thank you for taking the time to review all necessary documentation prior to attending site. Whilst you are waiting for the release of our full procedures, I would like to take this opportunity to highlight some of the most significant changes that you should expect, along with the ways in which you can help us to maintain a safe and efficient facility.

What to expect…

It is important that we are able to monitor and control entry in order to ensure that our building and departmental capacities are maintained. These capacities have been calculated based on a number of factors including floor space, air- handling systems, sporting and government guidelines and building structure. Therefore we will be asking for, and will implement, the following:


  • Please only attend when you have pre-booked an activity. We will not be accepting ‘walk-in’ bookings on the day and so we thank you for not attending site without a reservation.
  • Please only attend at the time of your session and vacate the premises immediately afterwards. If you arrive early please wait elsewhere prior to entering the building.
  • All non-member access should be solely for activity participation and so all entry will need to be made via Reception. The 60 pence fee will still be required but the self-serve turnstile will not be available.
  • The Pool and Fitness Centre will now both need to be booked. This must be done online, please email for your login details.
  • We will be moving to a cashless environment so please bring an alternative method of payment with you.

Finding your way around

  • Capacities for communal areas including toilets and changing facilities, will be displayed and we appreciate users adhering to these throughout each visit. Please only use these when absolutely necessary.
  • Queuing zones and a one-way system will be in place across the building.
  • A concierge will be located at the front of the building whenever possible in order to assist our users and help control entry.
  • Showers will not be open at the current time and there will only be a small number of lockers available. Therefore please attend ‘Exercise Ready’ and with minimal personal possessions.
  • The Sportscafé will be open for take-away service only.


  • We will not be restricting sporting use unless a National Governing Body (NGB) deems it necessary. However, all use will be permitted strictly on the understanding that the relevant NGB guidelines will be adhered to.
  • Some activity schedules, or session durations, have been amended in order to allow change-over and clean-down times to be incorporated.
  • Spectating will not be permitted, unless there is a specific need in order to comply with our child supervision policy. For more details please see our COVID-19 Terms & Conditions Of Use
  • The locations of some activities may be amended and certain areas re-purposed.


  • We will be cleaning and disinfecting Sportspark more than ever in terms of both frequency and processes.
  • Air handling systems have been amended to rely on fresh air rather than re-circulation. This means that it may be more difficult to maintain our normal air temperatures.  Please bear that in mind when choosing your attire.
  • Hand and hairdryers have been removed from use in all shared spaces whilst toilet facilities e.g. available urinals and sinks, have been reduced in order to ensure social distancing can be maintained.
  • We have installed additional wipe and blue roll dispensers, as well as a number of hand sanitiser units, across the facilities.

How you can help…

We understand that it will take some time to get used to some of these amendments however it is important that we work together in order to ensure everyone’s time on site is as safe and enjoyable as possible. First, and most importantly, it is essential that if you feel sick or are experiencing Covid-19 symptoms, you do not come to Sportspark under any circumstances.

Each department will have it’s own ‘Thank You For…’ guidance which will detail how you can help us in maintaining a safe environment.  This is broken down into 4 areas:

SPotless – How you can help us to maintain a clean and hygienic environment

SPacing – How you can ensure social distancing is adhered to

SPecific – The processes specific to each area that you will need to follow

SPirited – How you can ensure the environment is as friendly, supportive and caring as possible

Please ensure that you take the time to read all of our guidance in detail and that you are comfortable with the processes for your activity before booking. Please rest-assured that we will continually review how we do things as new information and guidance becomes available. We want all visitors and staff to feel safe and confident on each and every visit.  Please continue to visit our website for updates.

We thank you for your support and for helping to adapt to this new way of working.

See you all soon.

Ben Price

Head of Sports Operations


Our annual and student members will have their memberships extended for the period of closure. These extensions will be applied upon re-opening. If you have recently taken out a new membership and paid upfront for November, you will be contacted by our membership team. Hopefully if you are on a direct debit membership you will have already seen our communication stating we have frozen payments until further notice. Please be aware we are working with limited staff but if you have any questions please email


We are delighted to start to bring you specific information relating to each department as we approach our re-opening date. Sportspark covers a wide range of facilities and we want to make sure customers feel confident in whichever areas matter to them most.


Swimming Detail – updated (PDF)

Learn to Swim update 22/09/2020 (PDF)

Thank you for – Swimming (PDF)


Fitness Centre Detail – updated (PDF)

Thank you for – Fitness (PDF)

Group Exercise

Group Ex Detail – updated (PDF)

Thank you for – Group Ex (PDF)

Indoor Sports

Climbing update 05/10/20

Climbing Assessments are available to book now for experienced climbers. These are on Tuesdays from 18:45 until 19:15 and Saturdays from 18:45 until 19:15. These can only be booked over the phone or at reception.

Indoor Sports Detail – updated (PDF)

Arena Flooring (PDF)

Thank you for – Squash, Climbing, Sports Halls

Outdoor Sports

Outdoor Sports Detail – updated (PDF)

Thank You – Outdoor Sports (PDF)


Gymnastics Detail (PDF)

Gymnastics – Return of Open Sessions Detail (PDF)

Thank You – Gymnastics (PDF)


Thank you for – Reception (PDF)

General Areas

Updated Policies (PDF)

Thank you for – General Areas (PDF)



Session Fees

Those that had bookings for activities will be contacted to rebook as soon as possible, and as a priority, ahead of new bookings being taken.

Learn2 customers

All Learn2 payments will continue to be frozen until sessions can recommence, with any credit applied at that point. Details will be communicated directly to all affected individuals.


Important Information regarding Pool and Fitness access

Due to the requirement to strictly limit capacities across all areas of the facility, the Swimming Pool and Fitness Centre will initially need to be booked (in timetabled slots) prior to attendance. We understand that this will be a significant change for our users, and that the removal of complete flexibility regarding exercise times, will take some getting used to. However, this is an essential component in enabling us to adhere to the current social distancing restrictions and admittance will therefore not be possible if you attend without a reservation. Pool sessions will be allocated in 60 minute, and the Fitness Centre in 75 minute, durations.
Memberships that include these areas of the business as part of a pre-paid entitlement (e.g. Gold, Silver and annual student gym or swim memberships) will be able to reserve their space 7 days in advance via our online booking system with any remaining spaces then made available for reservation by Bronze members 3 days in advance. At the current time, in order to maintain as much availability to our members as possible, non-member pay and play bookings will not be possible.

We would like to thank all of our wonderful staff and customers for their understanding, patience and loyalty during this challenging time. We are continually adapting to the ever-changing landscape and we are extremely proud of all the work that those in the sport and fitness community, as well as all those associated with the Sportspark and the University of East Anglia, have undertaken in order to get us ready to welcome you back. We can’t wait to see you all again!


Throughout our enforced closure, we have been collating all national governing bodies (NGBs) guidelines alongside information released by the Department for Culture Media and Sport (DCMS). Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links you can find below. Please ensure you have fully reviewed and planned for your activity before booking.

Archery GB, Badminton England, Baseball Softball UK, Basketball England, British Fencing, British Gymnastics, British Judo, The British Mountaineering Council, England Athletics, England and Wales Cricket Board, England Hockey, England Korfball, England Lacrosse, England Netball, England Rugby, England Squash, English Karate Federation, The FA, The LTA (Tennis), Pickleball England, Rugby League, Swim England, Table Tennis England, UK Ultimate (Frisbee), Volleyball England