Swimming Pool Closure

CUSTOMER INFORMATION

UPDATE 11/12/20

As you are likely aware, essential works required to reline the Sportspark pool, that had previously been planned for October, had to be postponed due to ongoing effect of the Covid pandemic on contractor availability.
As communicated at the time, we continued to liaise with those involved in order to reschedule and put further plans in place to minimise the risk of the works being curtailed again.
With the return to pool activity being slower than we had hoped, and the need to ensure that we have a high-level pool still capable of holding licensed meets, the decision has been made to undertake this essential works at the earliest opportunity.

We can now confirm that a programme of works has been agreed for early 2021 meaning the pool will be closed from 11th January to 21st April 2021 (inclusive).
Without these works taking place there is a risk of the pool failing and a subsequent emergency closure without notice to our users.
We do understand the impact that this will have on our regular hirers, clubs and swimmers and the disappointment this will again create as we emerge from the most recent national lockdown. However, operationally it is important for us to undertake these works when the numbers of individuals affected will be minimised and to ensure that the pool can be certified ahead of the anticipated return of swim competition, hopefully after Easter.

Full details on membership payments and administration can be found below but please note that, in order to more effectively manage all membership configurations, Direct Debit Members that choose to freeze their memberships will be placed on freeze from 1st January and will therefore need to pay for any activity (including swims) from that point. All swims will be priced at £2.65 from 1st January until the pool closure.

Unfortunately, despite having liaised closely with a number of pool operators in the local region, the challenging times that we still face has continued to make it unviable for us to secure specific agreements for our members to utilise alternative facilities. Therefore, our only option is to provide the following adjustments to memberships:

Direct Debit Memberships

Direct Debit Members with an inclusive swim arrangement i.e. Gold and Silver.

1. Membership fees will be automatically reduced by a third of the normal fees from 1st January in order to compensate for the loss of a third of the inclusive benefits (Fitness Centre and Group Exercise access will remain). These members will still be able to swim for free until the pool closes on 10th January.
2. Therefore monthly fees will be adjusted to:

3. If any individual decides that they will no longer benefit sufficiently from their membership the option to put their membership on freeze will be available. The decision to freeze must be communicated by emailing SCSA@uea.ac.uk before Sunday 20th December 2020.
Any “Frozen” memberships will be automatically re-instated at the point that the pool re-opens with full details on any payments due communicated in advance of that date.
4. In line with our standard Terms and Conditions, all members also have the ability to cancel their direct debit if they do not wish to take the freeze option. This should be cancelled directly with their bank ahead of 25th of the month.
5. All members currently on ‘freeze’, following our first closure between March and July, will have this automatically extended. Those wishing to reactivate their memberships at the reduced rates can do so at any time.

All other Direct Debit Members i.e. Bronze and Green.

1. Those memberships without an inclusive swim arrangement will continue at the normal price. If any individual decides that they will no longer benefit sufficiently from these memberships the option to put them on freeze will also be available. The decision to freeze must be communicated by emailing SCSA@uea.ac.uk before Sunday 20th December 2020.
2. Any “Frozen” memberships will be automatically re-instated at the point that the pool re-opens with full details on any payments due communicated in advance of that date.
3. In line with our standard Terms and Conditions, all members also have the ability to cancel their direct debit if they do not wish to take the freeze option. This should be cancelled directly with their bank ahead of 25th of the month.

Annual Memberships (Including Student Memberships)

Annual memberships with an inclusive swim arrangement i.e. Gold and Silver

1. Gold and silver memberships will continue to be ‘Live’ and a refund of a third of the pro-rata fee for the period of the closure will be processed when the pool reopens.
2. If any individual decides that they will no longer benefit sufficiently from their membership, the full membership can be frozen. This will be re-instated on pool re-opening and extended by the length of the closure. The decision to freeze must be communicated by emailing scsa@uea.ac.uk before Wednesday 30th December 2020.

Annual Bronze category members

Annual bronze memberships can be frozen for the period of the closure but only if requested prior to Wednesday 30th December 2020. These will be re-instated on pool re-opening and extended by the length of closure. If no request is received then these memberships will continue as normal with no rebate provided.

Student memberships

Student swim only membership
1. Student swim memberships will be frozen automatically from 11th January. This will be re-instated on pool re-opening and extended by the length of the closure (or may be switched for either the off-peak Gym or Group Exercise membership options). The decision to swap categories must be communicated by emailing scsa@uea.ac.uk before Wednesday 30th December 2020.

Student Gold membership
1. Student Gold members will continue to be ‘Live’ and a refund of 50% of their pro-rata fee for the period of the closure will be processed when the pool reopens. This will allow continued use of their other inclusive benefits i.e. Fitness Centre.
2. If any individual decides that they will no longer benefit sufficiently from their membership the full membership can be frozen by emailing scsa@uea.ac.uk before Wednesday 30th December 2020. This will be re-instated on pool re-opening and extended by the length of the closure.

Student All Inclusive membership
1. Student All Inclusive members will continue to be ‘Live’ and a refund of a third of their pro-rata fee for the period of the closure will be processed when the pool reopens. This will allow continued use of their other inclusive benefits.
2. If any individual decides that they will no longer benefit sufficiently from their membership the full membership can be frozen by emailing scsa@uea.ac.uk before Wednesday 30th December 2020. This will be re-instated on pool re-opening and extended by the length of the closure.

Once again, we would like to apologise for the disappointment that this may cause and thank you for your understanding and patience during his time.

If you have any queries please contact scsa@uea.ac.uk