About us

Closure

SPORTSPARK CLOSED FROM MONDAY 16 MARCH 22:30 – TBC

Following the Government’s implementation of control measures in the fight against Coronavirus (COVID-19) Sportspark will now be closed until more government advice is provided in order to follow stay at home guidance. We will continue to follow all government advice and will provide news on a re-opening date as soon as the situation allows.

We will review this decision as the situation progresses and will provide further information as it becomes available. We have stated information for our paying customers but if you have any questions please get in touch.

As you will realise this has been a difficult decision and there will be many questions following this news, please bear with us and we will try and respond as quickly as we can.

Phil Steele
Director of Sport & Commercial Services

Payment Information in light of Covid-19

20/03/2020

Thank you to all our members and staff for their patience at this time. After closing the Sportspark we can now confirm the following:

DD Memberships and Course Payments
• We have frozen all direct debit instructions – we will not take any payments until further notice and this will mean that you will not have to ask your bank to cancel the direct debit.
• Your membership will remain valid while your direct debit is frozen.
• You will stay as members during this time but not have to pay. Please see further details below.
• At the point we are open for business, we will credit all members the amount of unused time related to your payments to us at the beginning of March.

By having direct debit instructions still in place, albeit frozen, it will help to remove any delays and associated fees resulting from the administration of new agreements with financial institutions when we are in a position to re-open.

Annual Memberships
• We will extend all unused time from the point we re-open our operations.
Fixed Term Access
• For all payments providing fixed term access e.g. Sportspark Track Passes, we will extend all unused time from the point we re-open our operations.
Hire and Event Fees
• Our team will contact you to discuss the options.
Block Bookings
• Our team will remove your normal reservations for the period of the closure and your commitment and payments will restart when we re-open our operations.
Session Fees
• Due to our booking processes enabling customers to book up to 14 days in advance, we have worked through, and will be crediting, each activity you have booked. You will be able to reschedule these once we re-open our operations.

We would like to thank all of our wonderful customers for bearing with us as we continue to contact those individuals identified above and for their understanding, patience and loyalty during this challenging time. We are looking forward to welcoming you all back when deemed safe to do.

OUR CONTACT POINTS

Due to recent advice all Sportspark staff are now working from home in order to stay as safe as possible. Please use the email addresses below instead of calling us and we will get back to you as soon we can.

General Enquiries – sportspark@uea.ac.uk

Front of House (for your ID, PIN and login details) – scsa@uea.ac.uk

Membership Enquiries (for anything not covered on this page) – membership.sportspark@uea.ac.uk

Events Enquiries (block bookers or large events) – events.sportspark@uea.ac.uk

Sport Development – scd.sportspark@uea.ac.uk

 

OUR HISTORY

Sportspark originally opened its doors for the first time in 2000. Funded primarily by the Lottery and Sport England it has become one of the most successful community sport facilities in the UK. Our success has been achieved through providing an accessible facility that offers a diverse range of activities with an operating policy that maximises the number of different people who can use the facility at affordable prices.

Our relationships with Sport England, Active Norfolk, our neighbouring district councils, as well as schools and colleges in the region have led to a number of new programming opportunities with sport’s National Governing Bodies (NGB’s) as part of extending our support for sport in the community. Programming is at the heart of everything we do and we are always searching for new opportunities to engage with those that aren’t currently users of Sportspark.

 

Accessibility

Sportspark works hard to ensure our areas and activities are open to all.

If you’re visiting Sportspark and have questions regarding accessibility of our building or facilities, please watch the video below or give us a call on 01603 592398. For a Personal Emergency Evacuation Plan please email sportspark@uea.ac.uk

You’ll find clear signage for building facilities in our reception area and directional signage at key points. There is lift access past the main foyer to each level of the building. We have braille copies of our main brochures at reception and a hearing loop.

Disabled changing rooms are available throughout the centre, including on poolside and the main changing rooms on the first floor. Alongside this, card-access gates are situated at the main reception, Fitness Centre and swimming pool.

HOW TO BOOK

Bookings can be made by phone, at the kiosks in Sportspark’s foyer, or online. (Please note that we can’t accept bookings/booking requests via email).

Sportspark’s group exercise classes, Fitness In Later Life (FILL) classes, casual indoor court hire (i.e. badminton/squash/basketball) and 3G football pitches can all be booked in advance.

For information on how to book any Sports Courses, Tasters and Holiday Clubs, please refer to the relevant pages.

For most sports/activities, members can book up to 14 days in advance and non-members can book up to 7 days in advance except for the SPRING pre-school drop-in gymnastics sessions, which can be booked up to 10 days in advance by both members and non-members.

Sportspark’s standard terms and conditions of use apply.

Telephone Bookings

To make a telephone booking, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, and have your payment card details ready.

Online Bookings

If you already have a login ID and password for a Sportspark online booking account, please click here to make a booking.

If you do not yet have an online booking account, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, or come into Sportspark’s reception in person. A Customer Service Advisor will then be able to set this up for you. To set up a new online booking account you will be asked to provide your current email address and mobile number. You will then be given a login ID and PIN number to access your account. Please note that we cannot set up online booking accounts via email.

A guide to our online booking system can be found below here.

Kiosks

There are 2 kiosks within Sportspark’s foyer area. One is located on the left hand side as you enter Sportspark (before the entry turnstiles), and the other is located on the right hand side before the Fitness Centre/Gym turnstiles (after the reception area). To make a booking, simply follow the on-screen prompts and have your payment card ready.

Cancellations

Paid bookings by members (i.e., court hire), may be cancelled or moved up to the close of business the night before the booking for a £2.00 fee. Non-members may not cancel or move bookings and will not be entitled to any refunds.

Gold and silver members may cancel a FREE class booking (that is included within their membership), up to 4 hours prior to the start of the class. If the member does not turn up to the free booked activity, and has not cancelled it 4 hours prior to the start of the class, they will be charged in full for the price for the class.

Block Bookings / Event Hire

If you wish to make a block booking to secure a pitch at the same time each week, or make an event booking (i.e. hire of a whole sports hall), please call our events department on 01603 593403 or email events.sportspark@uea.ac.uk.