About us

OPENING HOURS

The times below are the general opening hours for each area. Information on specific times for activities can be found on the relevant webpages. Sportspark opens at normal times during bank holidays.

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Fitness Centre Swimming Pool Indoor Courts Outdoor Courts Climbing Wall Sportscafe
Mon 6:30am - 10:20pm 7am - 9:40pm 7am - 9:40pm 9am - 10pm 7am - 10:20pm 7:30am - 9:30pm
Tue 6:30am - 10:20pm 6:30am - 9:40pm 7am - 9:40pm 9am - 10pm 7am - 10:20pm 7:30am - 9:30pm
Wed 6:30am - 10:20pm 7am - 9:40pm 7am - 9:40pm 9am - 10pm 7am - 10:20pm 7:30am - 9:30pm
Thur 6:30am - 10:20pm 6:30am - 9:40pm 7am - 9:40pm 9am - 10pm 7am - 10:20pm 7:30am - 9:30pm
Fri 6:30am - 10:20pm 9.40am - 9:40pm 7am - 9:40pm 9am - 10pm 7am - 10:20pm 7:30am - 9pm
Sat 6:30am - 10:20pm 9am - 9:40pm 7am - 9:40pm 9am - 9pm 7am - 10:20pm 7:30am - 9pm
Sun 6:30am - 10:20pm 7am - 9:40pm 7am - 9:40pm 9am - 9pm 7am - 10:20pm 7:30am - 9pm
  • The swimming pool will be available 30 minutes after opening time on these days.
  • All indoor activities finish 20 minutes before closing time.
  • All outdoor activities finish 1 hour before closing time.
  • Please note amended timetables may be in effect. Check the specific area pages for more information.
  • Our Café will open 30 minutes after building opening times and close 30 minutes before closing time.
  • Last food orders 30 minutes before close.

OUR HISTORY

Sportspark originally opened its doors for the first time in 2000. Funded primarily by the Lottery and Sport England it has become one of the most successful community sport facilities in the UK. Our success has been achieved through providing an accessible facility that offers a diverse range of activities with an operating policy that maximises the number of different people who can use the facility at affordable prices.

Our relationships with Sport England, Active Norfolk, our neighbouring district councils, as well as schools and colleges in the region have led to a number of new programming opportunities with sport’s National Governing Bodies (NGB’s) as part of extending our support for sport in the community. Programming is at the heart of everything we do and we are always searching for new opportunities to engage with those that aren’t currently users of Sportspark.

 

PROGRESS SPORT

Our ambition is simple: ‘great, quality coaching, consistently’

As a leading service provider, we’ll strive to raise standards of coaching and physical activity in Norfolk.

Through the on-going collaboration of the expert stakeholders (UEA, Sportspark and Active Norfolk), the aim of the PROgress Sport Services will be to provide high quality specialist sport services within education and the community, raising aspirations and attainment in both Sport and Physical Education. We’ll drive performance through our professional, quality-assured workforce, who receives on-going industry-leading training and development.

Quality coaching enhances health and well-being, promotes fair-play and builds social cohesion and self-esteem. Throughout the UK, great coaches help develop leadership and teamwork, they transform organisations, change individual behaviour and improve quality of life.

So why will organisations use our service over others?

Organisations such as schools wishing to deploy coaches often have little experience of safe recruitment in sport. They may have little understanding of National Governing Body (NGB) qualifications, unsure of the value and validity of the Disclosure and Barring Service (DBS) checks and possibly no experience of what a ‘high quality’ coaching or physical activity session looks like.

PROgress are not looking to emulate business from other providers, we simply work on a recommended basis. We aim to grow the business at a steady rate, which by remaining small means we are able to offer a bespoke service to all of our customers. We appreciate that schools and clubs have their own individuals needs and we will try our best to source exactly what you need!

Our partnership will deliver

How much stronger can we be? Active Norfolk, UEA and Sportspark are all elite providers and have a wealth of experience to support you. Add to that the additional backing of NCC, we’re certain local sports providers who want great, quality coaching, consistently, will choose us.

Promise is a strong word, but it’s absolutely what our CoachMark says

It will guarantee the high standard of coaches we deploy to deliver sport in Norfolk. The minimum requirements go above and beyond those offered by other service providers to help make sure children in our local schools are safe. Teachers and parents will feel reassured about the quality and integrity of the people working with their children.

Take a look…

  • Lead coaches will be UKCC Level 2 or above.
  • Assistant coaches UKCC Level 1.
  • Have a current Disclosure and Barring Service check (the new enhanced CRB).
  • Be trained in the safeguarding and protecting of children.
  • Qualified to work with athletes who have a disability.
  • Committed to our code of conduct so they can identify areas of best practice.
  • Qualified in basic first aid.
  • Be regularly quality checked as part of our mentoring and support structure.
  • Have an insurance policy covering them for the type of session they deliver.

And there’s more…

CoachMark+ working with the UEA School of Education and Lifelong Learning and Norfolk’s PE Adviser, we’ll up-skill coaches to adapt to a teaching situation and consider National Curriculum requirements for high quality PE delivery.

Contact Us

PROGRESS Sport Services
Sportspark
Norwich Research Park
Norwich
NR4 7TJ

Email: Progress-sportservices@uea.ac.uk

Tel: (01603) 593170

Accessibility

Sportspark works hard to ensure our areas and activities are open to all.

If you’re visiting Sportspark and have questions regarding accessibility of our building or facilities, please watch the video below or give us a call on 01603 592398. For a Personal Emergency Evacuation Plan please email sportspark@uea.ac.uk

You’ll find clear signage for building facilities in our reception area and directional signage at key points. There is lift access past the main foyer to each level of the building. We have braille copies of our main brochures at reception and a hearing loop.

Disabled changing rooms are available throughout the centre, including on poolside and the main changing rooms on the first floor. Alongside this, card-access gates are situated at the main reception, Fitness Centre and swimming pool.

HOW TO BOOK

Bookings can be made by phone, at the kiosks in Sportspark’s foyer, or online. (Please note that we can’t accept bookings/booking requests via email).

Sportspark’s group exercise classes, Fitness In Later Life (FILL) classes, casual indoor court hire (i.e. badminton/squash/basketball) and 3G football pitches can all be booked in advance.

For information on how to book any Sports Courses, Tasters and Holiday Clubs, please refer to the relevant pages.

For most sports/activities, members can book up to 14 days in advance and non-members can book up to 7 days in advance except for the SPRING pre-school drop-in gymnastics sessions, which can be booked up to 10 days in advance by both members and non-members.

Sportspark’s standard terms and conditions of use apply.

Telephone Bookings

To make a telephone booking, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, and have your payment card details ready.

Online Bookings

If you already have a login ID and password for a Sportspark online booking account, please click here to make a booking.

If you do not yet have an online booking account, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, or come into Sportspark’s reception in person. A Customer Service Advisor will then be able to set this up for you. To set up a new online booking account you will be asked to provide your current email address and mobile number. You will then be given a login ID and PIN number to access your account. Please note that we cannot set up online booking accounts via email.

A guide to our online booking system can be found below here.

Kiosks

There are 2 kiosks within Sportspark’s foyer area. One is located on the left hand side as you enter Sportspark (before the entry turnstiles), and the other is located on the right hand side before the Fitness Centre/Gym turnstiles (after the reception area). To make a booking, simply follow the on-screen prompts and have your payment card ready.

Cancellations

Paid bookings by members (i.e., court hire), may be cancelled or moved up to the close of business the night before the booking for a £2.00 fee. Non-members may not cancel or move bookings and will not be entitled to any refunds.

Gold and silver members may cancel a FREE class booking (that is included within their membership), up to 4 hours prior to the start of the class. If the member does not turn up to the free booked activity, and has not cancelled it 4 hours prior to the start of the class, they will be charged in full for the price for the class.

Block Bookings / Event Hire

If you wish to make a block booking to secure a pitch at the same time each week, or make an event booking (i.e. hire of a whole sports hall), please call our events department on 01603 593403 or email events.sportspark@uea.ac.uk.