About us



Get Ready – Sportspark (PDF version)

Although we do not have a confirmed date of re-opening from the Government, I wanted to take this opportunity to provide some more clarity on what has been done, and continues to be prepared, for whenever we are allowed to welcome you back to Sportspark.

Throughout the closure, our team have been working hard to establish, agree and implement significant operational measures, in line with Government guidelines and National Governing Body recommendations, to help maximise the safety of all our customers and staff when we re-open. It has been fantastic to witness the teamwork and spirit amongst our staff and I am extremely proud of how they have adapted and supported each other during these times. I am sure that you will all be greatly reassured and impressed with the work that has gone into getting our business ready to open our doors to you all again.

We are in the process of finalising our usage instructions and you will be able to find details of all of our changes, along with our Risk Assessment, on a dedicated Covid page on our website.
We are also putting the finishing touches to some wonderful instructional videos, produced by the team, that will detail not only what we have done but also how we will need you to play your part on your return. Please take the time to review all of these resources in order to ensure you fully understand, and are comfortable with, our new procedures before you attend the Sportspark.

We understand that two of the most pressing items that we will need to provide clarity on will be how we will maintain the highest level of cleanliness possible and how we will manage the requirements of social distancing throughout Sportspark.

Our new ‘Spotless’ cleaning processes have been developed to not only to prepare the business for re-opening but also to maintain these high standards at all times. An intensive deep-clean of all areas will be supplemented by the enhanced monitoring of standards and with particular focus placed on any touch points within the building. We are confident that, with your help, we can ensure that our building will be as clean as you would expect on each and every visit.

Throughout recent times we have all become acutely aware of the need to maintain social distancing to protect the whole community. We have planned extensively and will continue to work to current social distancing guidelines having fully reviewed all areas of the building and assessed both our capacities and our access routes. A one-way system has been designed for the entire facility to allow safe movement during your visits and we will be asking participants to arrive just before their activity time, and to vacate the premises as soon as possible afterwards.

With the financial implications resulting from an extended closure, alongside our commitment to support our staff by guaranteeing 100% of their salaries whilst on furlough, it is important that we review our operations throughout these turbulent and unknown times. For that reason there may be the requirement to adjust our programming based on business demands.

With that in mind, and in order to maximise overall participation capacities, we have made the decision to re-purpose some facilities on re-opening. We are extremely fortunate to be able to utilise Hall 4 as a magnificent group exercise location which will allow us to provide 3 metres between each exercise space and facilitate the safe movement of equipment at all times. Some of our squash courts will also initially act as additional space for the Fitness Centre. Such changes will be regularly reviewed and adjustments made as and when demand dictates.

Although we will not be placing restrictions on what activities can be booked, all use will be provided strictly on the understanding that participants agree to comply with the Sportspark Covid-19 terms and conditions of use as well as any specific recommendations of the relevant sport’s governing bodies, whose links will also be available via our own website.

One of the most significant changes that you should expect when you return will be the requirement of all activities to be pre-booked, including any use of the Fitness Centre and Swimming Pool. These two areas will have specific exercise times introduced which must be reserved prior to attendance on site. Advance booking options, and non-member access, are also likely be restricted in order to maximise availability for our members.

You will also notice the installation of protective equipment where necessary, such as plastic screens in reception, alongside the introduction of a concierge position and clear and consistent signage to help you find your way around the building and identify queuing and usage areas.
We will be facilitating contactless entry whenever possible via the provision of special offers on our green access cards, whilst also initiating a move towards a cashless environment across the facility. Therefore, it will be more important than ever to bring your Sportscard, alongside a non-cash payment method, with you on each and every visit.

Until we have an opening date confirmed we are unable to confirm exact details for our membership administration however, at this stage we can inform you of some basic principles:
– Direct debit memberships (including Learn2 payments) will be credited for the period that was not available to be used following our closure in March. The reinstatement of DD’s will be confirmed with specific dates as soon as we have a date of re-opening.
– Annual memberships will be extended by the remaining period of membership that was not available to be used following our closure.
Both options will be provided with an opportunity to delay their start date if they are not ready to come back just yet.

– For those that cancelled their direct debit in light of the Covid 19 situation we will be waiving any administration fees for those that wish to restart their membership.
– Those that had bookings for activities will be contacted to rebook as soon as possible, and as a priority, ahead of new bookings being taken.
– Full details of all membership options will be communicated in due course.

We trust and respect our users and are confident that you will help us to maintain a safe environment for all.

We understand that you may have queries or concerns and so you can submit any questions you might have via our feedback portal here where the relevant members of staff will be able to review and respond accordingly.

We thank you for your understanding during the period of our closure and for supporting us on our imminent return. We are extremely excited to be nearing the point of re-opening and we can’t wait to see you all again soon.


Following the Government’s implementation of control measures in the fight against Coronavirus (COVID-19) Sportspark will now be closed until more government advice is provided in order to follow stay at home guidance. We will continue to follow all government advice and will provide news on a re-opening date as soon as the situation allows.

We will review this decision as the situation progresses and will provide further information as it becomes available. We have stated information for our paying customers but if you have any questions please get in touch.

As you will realise this has been a difficult decision and there will be many questions following this news, please bear with us and we will try and respond as quickly as we can.

Phil Steele
Director of Sport & Commercial Services

Payment Information in light of Covid-19


Thank you to all our members and staff for their patience at this time. After closing the Sportspark we can now confirm the following:

DD Memberships and Course Payments
• We have frozen all direct debit instructions – we will not take any payments until further notice and this will mean that you will not have to ask your bank to cancel the direct debit.
• Your membership will remain valid while your direct debit is frozen.
• You will stay as members during this time but not have to pay. Please see further details below.
• At the point we are open for business, we will credit all members the amount of unused time related to your payments to us at the beginning of March.

By having direct debit instructions still in place, albeit frozen, it will help to remove any delays and associated fees resulting from the administration of new agreements with financial institutions when we are in a position to re-open.

Annual Memberships
• We will extend all unused time from the point we re-open our operations.
Fixed Term Access
• For all payments providing fixed term access e.g. Sportspark Track Passes, we will extend all unused time from the point we re-open our operations.
Hire and Event Fees
• Our team will contact you to discuss the options.
Block Bookings
• Our team will remove your normal reservations for the period of the closure and your commitment and payments will restart when we re-open our operations.
Session Fees
• Due to our booking processes enabling customers to book up to 14 days in advance, we have worked through, and will be crediting, each activity you have booked. You will be able to reschedule these once we re-open our operations.

We would like to thank all of our wonderful customers for bearing with us as we continue to contact those individuals identified above and for their understanding, patience and loyalty during this challenging time. We are looking forward to welcoming you all back when deemed safe to do.


Due to recent advice all Sportspark staff are now working from home in order to stay as safe as possible. Please use the email addresses below instead of calling us and we will get back to you as soon we can.

General Enquiries – sportspark@uea.ac.uk

Front of House (for your ID, PIN and login details) – scsa@uea.ac.uk

Membership Enquiries (for anything not covered on this page) – membership.sportspark@uea.ac.uk

Events Enquiries (block bookers or large events) – events.sportspark@uea.ac.uk

Sport Development – scd.sportspark@uea.ac.uk



Sportspark originally opened its doors for the first time in 2000. Funded primarily by the Lottery and Sport England it has become one of the most successful community sport facilities in the UK. Our success has been achieved through providing an accessible facility that offers a diverse range of activities with an operating policy that maximises the number of different people who can use the facility at affordable prices.

Our relationships with Sport England, Active Norfolk, our neighbouring district councils, as well as schools and colleges in the region have led to a number of new programming opportunities with sport’s National Governing Bodies (NGB’s) as part of extending our support for sport in the community. Programming is at the heart of everything we do and we are always searching for new opportunities to engage with those that aren’t currently users of Sportspark.



Sportspark works hard to ensure our areas and activities are open to all.

If you’re visiting Sportspark and have questions regarding accessibility of our building or facilities, please watch the video below or give us a call on 01603 592398. For a Personal Emergency Evacuation Plan please email sportspark@uea.ac.uk

You’ll find clear signage for building facilities in our reception area and directional signage at key points. There is lift access past the main foyer to each level of the building. We have braille copies of our main brochures at reception and a hearing loop.

Disabled changing rooms are available throughout the centre, including on poolside and the main changing rooms on the first floor. Alongside this, card-access gates are situated at the main reception, Fitness Centre and swimming pool.


Bookings can be made by phone, at the kiosks in Sportspark’s foyer, or online. (Please note that we can’t accept bookings/booking requests via email).

Sportspark’s group exercise classes, Fitness In Later Life (FILL) classes, casual indoor court hire (i.e. badminton/squash/basketball) and 3G football pitches can all be booked in advance.

For information on how to book any Sports Courses, Tasters and Holiday Clubs, please refer to the relevant pages.

For most sports/activities, members can book up to 14 days in advance and non-members can book up to 7 days in advance except for the SPRING pre-school drop-in gymnastics sessions, which can be booked up to 10 days in advance by both members and non-members.

Sportspark’s standard terms and conditions of use apply.

Telephone Bookings

To make a telephone booking, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, and have your payment card details ready.

Online Bookings

If you already have a login ID and password for a Sportspark online booking account, please click here to make a booking.

If you do not yet have an online booking account, please call 01603 592398 between 10:00-21:00 hours, Monday-Sunday, or come into Sportspark’s reception in person. A Customer Service Advisor will then be able to set this up for you. To set up a new online booking account you will be asked to provide your current email address and mobile number. You will then be given a login ID and PIN number to access your account. Please note that we cannot set up online booking accounts via email.

A guide to our online booking system can be found below here.


There are 2 kiosks within Sportspark’s foyer area. One is located on the left hand side as you enter Sportspark (before the entry turnstiles), and the other is located on the right hand side before the Fitness Centre/Gym turnstiles (after the reception area). To make a booking, simply follow the on-screen prompts and have your payment card ready.


Paid bookings by members (i.e., court hire), may be cancelled or moved up to the close of business the night before the booking for a £2.00 fee. Non-members may not cancel or move bookings and will not be entitled to any refunds.

Gold and silver members may cancel a FREE class booking (that is included within their membership), up to 4 hours prior to the start of the class. If the member does not turn up to the free booked activity, and has not cancelled it 4 hours prior to the start of the class, they will be charged in full for the price for the class.

Block Bookings / Event Hire

If you wish to make a block booking to secure a pitch at the same time each week, or make an event booking (i.e. hire of a whole sports hall), please call our events department on 01603 593403 or email events.sportspark@uea.ac.uk.